Is your customer and talent retention strategy operating on a 100% hearing assumption? If so, you are quietly leaking market share to an uncaptured $13T macro-market. After delivering high-impact strategic training for Bret Schanzenbach, CEO of the Carlsbad Chamber of Commerce, he immediately referred me to Scott to plug these exact operational leaks. “Teresa has a wealth of knowledge about the importance of businesses being prepared to effectively serve customers and your ta
